What is the average turnaround time? 
The average time for standard trophies and resin is 4-5 days should the order be placed by 3pm EST. Orders received after the 3pm cut-off time will be printed and placed into production the next business day. Orders placed after 3pm Friday evening will not go into production until the next business day, and will be marked according to production time for the items ordered. High-end Acrylics, Plaques, Engravable Items, Crystal and Glass, all have a 4-5 business day turnaround time beginning after an “Approved” proof. Our office is closed: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

When will I receive a proof? 
A visual proof will be provided via email from our design team within 24-48 hours (1-2 business days) of a paid and printed order. Turnaround time applies once the proof has been finalized.

What is a proof? 
Our design team will supply a visual layout of text and logos, for all high-end Plaques, Crystals, Acrylics, and Glass items. The proof will be provided via email within 24-48 hours (1-2 business days) hours of a paid and printed order. Turnaround time rules apply once approval has been made. You may make up to 3 changes to the proof with out any additional charges. In order to proceed with the order, you MUST reply directly to the designer with an "APPROVAL." Production/turnaround time will not begin until an approval email has been received.

What is the best format for a logo? 
Logo/Image artwork is accepted in a variety of different formats. The preferred formats are: .EPS, .TIF, .AI, .BMP, .JPG, and .PNG. Please avoid sending logos/images in .PDF and word formats in embedded in Word documents. All logos/images must be at least 300 DPI or better to ensure quality of logo/image. All logos/images must be in black and white format with no grayscale unless the logo/image is being used for Custom Color Mylars. Should your logo not meet these requirements, you will receive an email from the design team asking for a new logo meeting these requirements.

Overage on character count? 
Awards For Anything offers free engraving on all items. Each item will have a LIMITED FREE character count, according to the type of award and engraving space, i.e.: Acrylics include 50 characters, Medals 30 characters, Plaques 40-50 characters, Resins and Trophies 40 characters. Characters include letters, numbers, and punctuation markings. Spaces are not included in the count. Should you go over the allotted free character count, there will be a .15 cents charge for each character thereafter. Script in logo/images does not count towards your character count, as that is a separate charge.

What are considered characters? 
Characters include letters, numbers, and punctuation markings. Spaces are not included in the count.

Can I receive a quote? 
Quotes can be provided to you via email in the form of a Sales Order. You must email your request to our Client Service Department, and indicate the following information: name, number, shipping/billing address, items to order, quantity, logo/image, need in-hands date, and engraving. All this information will be tallied up and a sales order will be created. The sales order will consist of the final cost with shipping options. Please send this information, with "QUOTE" in the subject line to 
Sales@TrophyHut.com, and a sales order will be created with 24 hours.

Limited Engraving? 
We do not limit the amount of engraving that can be applied to our product. Each item has a LIMITED free character count, but does not stop you from adding more. Please keep in mind of the engraving plate size when submitting your engraving, as the designers and engraving team will use their best judgment. Scripts and font size may be decreased in order for engraving to fit on the allotted space. 
It is best to keep the engraving on any medal, to a maximum of 3 lines. If ordering blank medals, you may choose to engrave on the front and the back of the medal, at an additional cost of $1.00 per medal plus any engraving character count overages.

Can you engrave on items not purchased from your store? 
Yes. Items not purchased from The Trophy Hut can be engraved for an engraving fee. The fee is according to the product being engraved and the amount of engraving text. For better service, it is best to have the item brought to the office, and discuss engraving with our engraving specialist, as there may be limitations that apply. Not all items are made with material that can be engraved. If the item cannot be engraved, a solution will be given.

Can I order replacement plates? 
Replacement plates can be ordered through our online store, or via email with our Client Service department. Plate sizes will need to be indicated along with specific fonts, should you require one. The cost of replacement plates are according to plate size, and character count rules apply.

Do you accept Purchase Orders? 
When placing an order using a Purchase Order, you must submit the information via email to our Client Service department at Sales@TrophyHut.com. You must indicate name, direct contact number, billing/shipping address, product and quantity, as well as the engraving. Once this information has been received, an invoice will be created, and sent via email. Your PO must reflect the balance due, with signature of responsible party, and date. The final PO can be faxed, or emailed back to our Client Service department. The order will not go into production until all the information has been received and verified.

Can the shipping method be changed/altered once the order is complete? 
Yes/No. The shipping method may be changed if the order has not shipped from our location. Once the order is in transit, alterations to the delivery date, location and time, cannot be altered. The order will have to continue with method chosen.

Is International shipping an option? 
No. At this time we only ship to the continental US states.

Can you RUSH an order? 
You must contact the Client Service department by phone to discuss your options to have an order produced and shipped outside of the normal production time. There is a minimum $25.00 RUSH fee that will apply to your order, and the fee depends on the quantity and the availability of product.

Can I cancel my order? 
If you have placed an order and would like to cancel, you may do so. There will be a 20% cancellation fee for orders that have been active, and product has been ordered. If you have received a proof of your order, there will be a cancellation/proofing fee of $25.00 to cancel. The two fees will not be combined. The accounting department will decide in the method of refund; i.e. check, or store credit. All engraved plates, plaques, acrylics or glass items are non refundable.

What is the average turnaround time for custom products? 
4-6 weeks depending on the product.